Stop Trying to Delight Your Customers
Like var _gaq = _gaq || []; _gaq.push(['_setAccount', 'UA-18023628-1']); _gaq.push(['_trackPageview']); (function() { var ga = document.createElement(‘script’); ga.type = ‘text/javascript’; ga.async = true; ga.src = (‘https:’ == document.location.protocol ? ‘https://ssl’ : ‘http://www’) + ‘.google-analytics.com/ga.js’; var s = document.getElementsByTagName(‘script’)[0]; s.parentNode.insertBefore(ga, s); })(); The Harvard Business Review, in its July-August issue, has an article about customer service: Stop [...]
